Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at CTC Programs to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at CTC Programs.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


Across all of our Comprehensive and Integrated Treatment Centers, we respect the courage required to seek treatment.

As a result, we have designed our admissions processes to be as simple, quick, and smooth as possible. Each of our treatment centers may have slightly different processes for admission, but what is common to all of them is a commitment to helping individuals get the treatment they need as quickly as possible.

Pre-Admission Criteria

Individuals who are hoping to receive care at one of our centers typically must meet the following pre-admission criteria:

  • Aged 18 or older
  • Currently in a state of withdrawal with at least 20 to 24 hours having passed since last use (certain exceptions may apply)
  • Be opioid-dependent for at least one year

Admissions Process

If you or your loved one meet the above criteria, you are free to schedule an intake appointment with the Integrated or Comprehensive Treatment Center in your community. When you arrange your appointment, you may be asked to bring certain things with you or to complete certain tests. These vary depending upon the policies of your local treatment center but, in general, our treatment centers require the following:

  • A valid form of photo identification that verifies the patient’s place of residence
  • Proof of any prescription medications, if necessary
  • Fee for the intake assessment
  • Insurance card, if the patient intends to use insurance to pay for services

Intake appointments at our centers typically take between two and four hours. During the intake appointment, prospective patients generally perform the following:

  • Provide treatment history, psychiatric history, medical history, and any other relevant information regarding one’s history
  • Complete a physical examination with one of the center’s physicians. These exams also commonly include drug tests, taking a urine sample, and TB tests. The TB test requirement may be waived if the prospective patient can present evidence of having taken a TB test within the previous two years.
  • Women are also required to take a pregnancy test

Prospective patients should come to their intake appointment while in a withdrawal state. Generally, this means that they have not used their substance of choice within the last 24 to 48 hours. If a prospective patient is being discharged from a detox program and is interested in continuing to receive maintenance treatments, or if the prospective patient is transferring from one of our other Comprehensive Treatment Centers, this requirement may be waived. In these situations, prospective patients must bring all relevant documentation with them indicating that they completed a detox program or received services from one of our other Comprehensive Treatment Centers. Alternatively, this information can also be faxed to us from the prospective patient’s previous treatment program.

If a person who wishes to receive services is pregnant, she should not be in a state of withdrawal when she comes in for her intake. All prospective patients who are pregnant must have a letter from their treating OB/GYN indicating that the OB/GYN has approved them for treatment at our center. In addition, these individuals should also be willing to sign a release of information form so that the treatment center can coordinate care effectively with her OB/GYN. If a prospective patient is pregnant and she does not have an OB/GYN, our treatment centers will work with her to make appropriate arrangements.

Please note that our Comprehensive and Integrated Treatment Centers may not always be able to provide medication on the same day that the prospective patient completes his or her intake appointment. Our treatment centers work hard to provide care for all patients as quickly as possible; however, prescriptions at our treatment centers are written by a member of the center’s medical team, and the medical team must determine the prospective patient’s appropriateness for treatment before providing any medications.

Learn More

To learn more about the treatment opportunities at your local Comprehensive Treatment Center, feel free to contact the center’s admissions team at your earliest convenience. We look forward to helping you take the first steps towards a healthier, brighter future.

This place saved my life. Yes it was hard and yes it took time, but you know it's all worth it if you want to change.

– Jen R.