Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at CTC Programs to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at CTC Programs.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Insurance & Payment Information

World-class customer service and an unwavering dedication to providing personalized care are hallmarks of treatment at Comprehensive Treatment Centers (CTCs).

When a man or woman chooses to heal at a CTC, he or she can expect to work with experienced professionals who are committed to upholding these standards, even before he or she actually begins to receive treatment.

Admissions and Payment Process

CTC personnel understand that many prospective patients will have questions regarding the cost of their treatment. We place great emphasis upon maintaining a transparent process so that each person understands what he or she will be expected to pay for each service that we provide, and that all payment-related questions are answered prior to the start of treatment.

When a man or woman enrolls in a CTC, he or she will participate in an individualized treatment experience that is designed to foster personal growth in a focused and meaningful manner. Prior to receiving care, all patients complete a thorough assessment to ensure that their unique strengths, needs, and treatment goals are identified and incorporated into their personalized treatment plans.

The highly personalized nature at CTCs is one of the reasons why the cost of treatment can vary from patient to patient. When a prospective patient is completing the admissions process, he or she will meet with an intake advisor who will discuss the final cost of all services, and will work with the individual to determine how and when payment will be made.

Payment Methods Accepted

Individuals who have specific questions regarding financial issues should contact the CTC where they will be receiving treatment. The following are general payment policies that typically apply to CTCs. However, it is important to note that these may not be applicable to every individual center:

  • Cash, cashier’s checks, and money orders are acceptable methods of payment at most CTCs.
  • Credit cards may be accepted for payment, but the card must have been issued in the patient’s name, or in the name of the person who will be funding the patient’s treatment. If someone other than the patient will be paying, that individual must be present in order for the CTC to be able to accept the credit card.
  • Most CTCs will not accept personal checks for payment, nor will they accept payment over the phone.
  • If a patient intends to use his or her insurance, he or she must provide all necessary documentation prior to receiving care. A member of the CTC’s staff will verify this documentation and confirm the patient’s insurance benefits prior to the start of treatment.
  • Even when patients are using their insurance benefits to pay for treatment, most CTCs require upfront payment prior to the start of treatment. A member of the center’s staff will be able to provide patients with billing statements that they can submit to their insurance provider in order to be reimbursed.
  • Prospective patients who have questions about their ability to use insurance benefits to pay for medication-assisted opioid addiction treatment at a CTC should contact the center where they will be receiving care. A member of the CTC’s staff should be able to review the prospective patient’s information and help him or her to identify and access any insurance benefits to which he or she is entitled.

Learn More

Again, it is important to note that the information provided on this page is general, and may not reflect the policies and/or procedures of any specific Comprehensive Treatment Center. Once an individual has identified a CTC where he or she would like to participate in medication-assisted treatment, he or she should contact that center directly.

The professionals who staff Comprehensive Treatment Centers are dedicated to helping men and women overcome their dependence upon opioids and begin their pursuit of healthier, drug-free futures. This dedication starts with prospective patients’ initial contact. For more information about receiving care at any CTC, do not hesitate to call or visit the center. A staff member will be happy to answer all of your questions.

This place saved my life. Yes it was hard and yes it took time, but you know it's all worth it if you want to change.

– Jen R.